Privacy Policy

Privacy Policy

Introduction

Welcome to https://fixing-leaky-faucets.storysurge.net (hereafter referred to as “Fixing Leaky Faucets,” “we,” or “our”). We are dedicated to maintaining a transparent and secure environment for our users, ensuring their privacy is protected at all times. This Privacy Policy outlines the ways in which we collect, manage, and safeguard your personal data, adhering to stringent privacy regulations worldwide, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) of the United States
  • Utah Consumer Sales Practice Act (UCPA), Connecticut Total Data Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Please be informed that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These external entities have their own privacy policies, and we encourage you to review them.

Processing Activities

This Privacy Policy guides our practices when:

  • Users interact with our applications and services as authorized users.
  • Visitors explore our websites linked to this policy.
  • Individuals engage with our communications, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal information, categorized as follows:

  • Account Information: Details associated with user accounts, such as usernames, email addresses, and registration data.
  • Payment Information: Credit card details, billing addresses, and payment transaction records.
  • Financial Information: Bank account numbers, investment portfolios, or other financial records (if shared).
  • Purchase Information: Transaction history, order details, and product preferences.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information for analytics and personalization.
  • Location Data: GPS coordinates and location services data to provide location-based services.
  • Feedback: User-submitted reviews, ratings, and comments.
  • Social Media Information: Data from social media platforms when users choose to log in through these accounts.
  • Product Information: Details about products viewed, purchased, or added to shopping carts.

We obtain this data through direct user input, interactions with our services, and automated technologies employed for analytics and personalization. Additionally, we may receive personal data from third parties who have consent to share such information.

Cookies

We employ cookies to enhance your experience and provide valuable insights. Cookies are small text files stored on your browser that serve various purposes:

  • Strictly Necessary: These ensure basic functionalities of our website, like secure login.
  • Preference: Remembering user preferences for a personalized experience.
  • Analytics: Tracking site usage to improve performance and usability.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie settings.

Retention and Deletion

We retain personal data based on legal requirements and the original purpose of collection. Once these purposes are fulfilled, we securely delete or anonymize the data to prevent re-identification. Our retention periods vary depending on the type of data and its use:

  • Financial and transaction records may be retained for tax and accounting purposes (up to 7 years).
  • Medical or health-related information is stored securely until you request its deletion.
  • Aggregated and anonymized data may be kept indefinitely for analytics and research.

Security Measures

The security of your personal data is paramount to us. We implement robust organizational and technical safeguards, including:

  • Encryption of data during transmission and at rest to protect against unauthorized access.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to identify and mitigate potential vulnerabilities.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal data from minors, and we have measures in place to prevent such collection.

Your Rights (Data Subject Rights)

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Ask for the deletion of your personal data in specific circumstances.
  • Object: Object to the processing of your data, especially if based on consent or legitimate interests.
  • Data Portability: Receive your personal data in a structured format, and transfer it to another controller.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

We reserve the right to update this Privacy Policy at any time, and we will notify users of significant changes. Regularly reviewing this policy ensures you are aware of our most current practices.